"Welcome! This site is for our members and the community
and offers information on how to access our services and receive
quality health care. In addition to directories with phone
numbers and maps, you'll find a listing of our primary care
physicians and nurse practitioners and a schedule of our Health
Education classes.
"I invite you to take a look around the site, communicate
with us about its contents and visit us often."
Bernadette Loftus, MD
Physician-In-Chief, Kaiser Permanente Santa Clara Medical
Center
An Introduction to Kaiser Permanente Services in the South
Bay
Thank you for choosing Kaiser Permanente as your health care
provider. Our members can access services at any of our locations
as soon as your coverage becomes effective. If you aren't
sure of your exact effective date, ask your employer.
You will receive your Kaiser Permanente identification card
and informational material after your coverage becomes effective.
However, since you may need health services as soon as your
coverage is effective, the following information can help
you get started. For a printer friendly version of this section,
click here.
Inspect or Request Your Medical Records
Patients, or their legal representative, may inspect, obtain copies of, or have copies of their Kaiser Permanente Santa Clara medical records sent to another medical facility.
Kaiser Permanente Santa Clara is required under the State of California's Confidentiality of Medical Information Act to obtain an original, complete and properly executed Authorization for Disclosure of Health Information form before the hospital may provide a copy of a patient's records to anyone, including the patient.
In certain cases, a patient's physician, psychologist or social worker may also be required to approve a request.
Click here for more information about How to Inspect or Request a Copy of Your Medical Records
Getting Your Medical Record Number
Printed on your Kaiser Permanente ID card will be your Medical
Record Number. This card will be mailed to you.
However, if your health coverage is effective and you need
care before your card arrives by mail, you can request your
Medical Record Number.
Call Member Services, seven days a week from 7 a.m. to 7
p.m. at 1.800.464.4000; TTY
for the hearing and speech impaired, 1.800.777.1370.
Advance Directives &
DNR Forms
Medical Advice & Appointment Phone Numbers
For advice or to make an appointment, call one of the numbers
listed below, or call the Kaiser Permanente facility that
is most convenient for you. It's helpful if you bring a copy
of your enrollment form to your appointment.
- KP Campbell Medical Offices 408.871.6500
- KP Milpitas Medical Offices 408.945.2933
- KP Mountain View Medical Offices 650.903.3020
- KP Santa Clara Medical Center 408.554.9800
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Choosing a personal primary care provider
To choose a personal physician or nurse practitioner after
you've obtained a Medical Record Number, simply call the number
below or visit our "Choose Your Doctor" website at:
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Transfer your existing prescriptions
Please make sure that you have an adequate supply of your
medication on hand prior to your transfer of an existing prescription
to Kaiser Permanente.
As a member, you may transfer a prescription from a non-Kaiser
Permanente pharmacy to any of our pharmacies. Be ready to
tell the pharmacist your prescription number and the name
and phone number of the outside pharmacy.
This transfer can take up to 48 hours. To use this service,
simply call the pharmacist at the Kaiser Permanente pharmacy
that is most convenient for you.
- KP Campbell Pharmacy 408.871.6337
- KP Mountain View Pharmacy 650.903.2150
- KP Milpitas Pharmacy 408.945.2640
- KP Santa Clara Pharmacy 408.851.1811
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Transfer your medical records
New members should receive a medical record number from Kaiser Permanente before completing an Authorization for Disclosure Form and transferring medical records.
After receiving your medical record number, complete an Authorization
for Disclosure Form, (Click
here for Spanish Version) and take it to your non-Kaiser Permanente physician. Have your physician mail your records along with the form to the Kaiser Permanente facility that you have chosen. For Santa Clara, Campbell, Milpitas, Mountain View, send your medical records to the following address:
Outpatient Medical Records Department
2610 Augustine Drive
Santa Clara, CA 95054
ATTN: CHARTROOM
Make sure you have your Kaiser Permanente Medical Record Number on the form before sending materials.
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South Bay Locations
All locations have pediatrics, obstetrics/gynecology, pharmacy
and laboratory services.
Please note that only our medical center has Emergency Services.
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How to use our "Members" web site
Visit our national web site kp.org for
regional maps, phone numbers and other helpful information.
As a member, request a Personal Identification Number (PIN)
so that you can take advantage of our Members Only services-such
as making routine/non-urgent appointments in real time, refilling Kaiser Permanente
prescriptions and requesting
non-urgent advice.
After registering, you're one-time activation code will be
mailed to you within 10 days and you'll be able to use all
the web site's automated features.
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We invite you to attend our new
member orientation, where we'll help you learn how to start
accessing all that Kaiser Permanente offers, including how
to:
- Choose the personal care
provider who is right for you. We've got answers to
help you select your own personal care provider from one
of our primary care departments.
- Transfer your prescriptions and medical
records to Kaiser Permanente.
- Get appointments and advice.
- Make the most of your appointment
- Refill your prescriptions and use our online
"Pharmacy Center" and mail-order refill services.
- Get help from Member Services
- Take classes and access the other services of our Health
Education Department
Workshop space is limited, so please call us at 1.888.466.1800
to reserve your seat. There is no cost to attend.
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